Privacy Policy

DroobiSmit Pte Ltd ("Droobi"), having its registered office at 160 Robinson Road #20-03 Singapore (068914). Any service availed by users (hereinafter referred to as “you”, “your” or “user”) through the Platform is conditioned upon your acceptance of the terms and conditions contained in Terms of Use as available on Platform (defined below) and this privacy policy ("Privacy Statement").

Droobi LLC, Qatar and Medvital Healthcare India Private Limited are the wholly owned subsidiaries of Droobi.

Droobi, Droobi LLC, Qatar and Medvital Healthcare India Private Limited are collectively referred to as Droobi group of companies (“Company” or “we” or “us” or “our”).

Droobi provides a website, a mobile-enabled website, and a mobile app:

• `https://www.droobihealth.com', ("the Website");
• Droobi Health (the App), for both iPhone and Android (collectively "Platform")

The Website and the App allows our healthcare practitioners to view patients' health-related information; communicate with members of healthcare team and Company’s staff; access to diabetes related educational content; and access to the App features related to behavioural change.

This Privacy Statement applies to the Website and the App. This Privacy Statement describes how the Company collects and uses the personal information you provide, and other information that is collected from your use of the Website and the App. It also describes the choices available to you regarding our use of your personal information and how you are able to access and update this information.

We are strongly committed to respecting your online privacy and recognize the need for appropriate protection and management of any personal information collected and/or collated by us including information you provide on the Website and the App, is subject to privacy under relevant applicable laws including current laws in Singapore, India, and Qatar. Residents of these states may refer to our Supplementary Privacy Statement [__] for more information on their rights.

Website and mobile application Privacy Statement

By accessing or using Our Platform or by otherwise giving Us Your information, You confirm that You have the capacity to enter into a legally binding contract and have read, understood, and agreed to the practices and policies outlined in this Privacy Statement.

You hereby consent to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Statement.

We may modify, add or delete from, this Privacy Statement from time to time, and Your continued access to, or use of the Platform, will be deemed to be an acceptance of the said changes.

We collect and use health information to provide personalized support, including management and prevention guidance tailored to individuals living with chronic conditions. This allows us to deliver relevant recommendations, resources, and care strategies that align with each user’s unique health needs. Additionally, we use this information to perform data analytics aimed at continuously improving our Website and App.

Our use and disclosure of an individual's personal information (including health information) is limited as required by applicable law. We do not sell or rent personal information about visitors to the Website or the App.

Security

The Website and the App have security measures in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control. These measures include encryption of data during transmission using the Secure Socket Layer (SSL) system, encryption of data at rest, using a secured messaging service, and a secured transfer of data to the website and the app. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Website or the App by internet, text message, or email cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the "Questions, complaints, and contacts" section at the end of this Privacy Statement.

License limitation, sharing and confidentiality

Droobi is, unless otherwise stated, the owner of all the copyright, trademark, patent, trade secret, database and other proprietary rights to the information including without limitation, the Website. Without limitation of the foregoing, we assert ownership of a copyright in the entire Droobi system, including without limitation, the Website, as a collective work and/or compilation, and in the selection, coordination and arrangement of the information and content in Droobi.

Chat Confidentiality

The Company will only contain information for the quality and monitoring purposes for the management and prevention of the chronic diseases. All the information shared (either logged in or via chat feature) on the Platform will remain confidential. Any review or discussion, or use of this information is strictly prohibited.

Website and mobile application visitor data

In addition to web logs, described below, the Company routinely gathers data from the Website and App activity, such as how many people visit the Platform, the web pages or mobile screens, what workflow they follow, how long they stay on each page, the exchange of messages between the users etc. The data is collected on an aggregate, anonymous basis, which means that no information is personally identifiable or is associated with the data. This data collected helps the Company to improve content and overall usage. The information is not shared with any other organizations for their independent use.

The Website and the App do not endorse a browser's signal or header request to track the user's activity.

Collecting and using and disclosing personal information

As disclosed in this Privacy Statement, we do not collect any personally identifiable information about users to the Websites or the App.

1.Information collection, use and disclosure

A.We collect the following personal information from you:

• Contact information such as name, email address, education information, identification card number, passport details, mailing address, and phone number
• Age or date of birth
• Unique identifiers such as user name, bank account details, employment details, income details, biometric data, and password
• preferences information such as preferred first name and the types of emails you'd like to receive from Droobi
• Health or medical information (obtained automatically from health records)
• Health record number (obtained automatically from health records)

B.We collect various data from a connected HUAWEI Health, including steps, distance, ascent and altitude, calories, medium- and high-intensity activities, active hours, daily activity summaries, exercise goals, activity records, and general activity. Additionally, it monitors health data such as body fat, heart rate, stress levels, sleep patterns, blood glucose, blood pressure, SpO2 (oxygen saturation), body temperature, heart health, pulmonary function, reproductive health, and historical data, including reading historical data.

C.We use and disclose your information to:

• Communicate your health information, or the health information of someone you are caring for, to health care providers treating you.
• Communicate to you the health information of others you are authorized to act on behalf of, on the Platform.
• Respond to any queries sent to Droobi health educators via chat feature.
• Monitor your user account
• Respond to your health-related questions and concerns
• Conduct data analytics based on de-identified patient health information

D.In addition to the above, We also use Your Information, including Personal Information, for the following purposes:

• For Our internal operational purpose such as record keeping, accounting and compliance with applicable taxation laws;
• For the purposes of recording information including dates times and locations at which Our Platform have been accessed by using various tracking technologies and thereby improve Our Platform and Your experience by providing You with relevant information based on the above. Your disabling of tracking technologies on the Platform by changing settings on Your smartphone and/or web browser may result in Your inability to use the Platform fully or at all;
• For providing You with regulatory updates which We believe are relevant for You;
• To invite You for seminars, webinars and workshops conducted by Us which We believe may be of interest to You;
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as otherwise required by law;
• To respond to any queries that You may have, and to communicate information to You, including notifications of any alerts, any updates to the Platform; and
• To contact You from time to time to record Your valuable feedback on Our Platform, as they currently stand, and/or any potential services that may be offered in the future.

E.If You wish to opt out of receiving communications such as information regarding the Platform and/or any regulatory updates provided by Us, You may do so by emailing Us at [__].

F.Our processing of Your Personal Information in the context of Your visit to, and use of Our Platform are based on Our legitimate interests to operate an internet website and blogs for general information and communication purposes, to optimize Our website and blogs, and to protect it from attacks.

2.Server logs

All transactions are recorded on our servers. Logs of these transactions may contain the internet domain from which you access the Website, the IP address which is automatically assigned to your computer when you get on the internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages or the number of mobile screens used for viewing the Website; and the address of the Website you linked from, if any.

All logs are stored securely, and may only be accessed by designated Company’s employee on a need-to-know basis for a specific purpose. The Company uses server information to improve the design of the Platform; to identify popular features; to resolve user, hardware, and software problems; to make the Platform more useful to users for security purposes.

3.Disclosures

We may disclose personal information to any person on a need-to-know basis performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor, except as permitted by Droobi LLC and the applicable law.

We may also disclose your personal information:

• as required by law, such as to comply with a subpoena, or similar legal process
• as described in any applicable health data protection laws for protected health information
• when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to a government request, by obtaining a written consent from you
• to protect the security and reliability of the Platform
• if the Company is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our Website and the App of any change in ownership or uses of your personal information, as well as any modifications you may choose to make to your personal information; or
• to any other third party, with your prior specific consent to do so
• to specific people in your employer company like health care professional, admin or any other person who are paying for your subscription of our Platform, by obtaining a written consent from you

4.Other requests to limit use and disclosure of your personal information

Applicable laws may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. We will consider all requests and, if we deny your request, we will notify you in writing. Applicable laws require us to agree to your request to restrict disclosures to a health plan or insurer relating to specific health care services, if you have paid for those services in full.

5.Data retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our applicable legal obligations, resolve disputes, and enforce our agreements.

6.Payment Information

The Company uses App store, Google play and Amazon payment gateway for payments. All credit/debit cards' details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties. If you make a payment for our products or services on our Website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. Merchant will not share any debit/credit card details to third parties. Merchant will take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, the Company cannot guarantee the security of any information that is disclosed on the Platform.

The merchant is not responsible for the privacy policies of third party websites to which it links. If you provide any information to such third parties separate rules regarding the collection and use of your personal information may apply. You should contact these third party entities directly if you have any questions about their use of the information that they collect.

7.Accessing or Modifying Your Information

You may update and correct your basic profile information at any time by accessing your account settings. If you wish to request access to or correct other personal information we hold about you, you may contact us at  info@droobihealth.com

8.Regarding the communication of Users' personal data to partners:

Subject to your express consent below, Droobi LLC may transmit your anonymized and de-identified data to its partners involved in the development of health tools. Your health or health monitoring data will be communicated to these partners only in an anonymized and de-identified form for the purposes of research, product development, studies and statistical analysis.

In addition, subject to your express consent below, your contact details, including your full name and email address, may also be communicated to partners if you wish to receive messages from them related to the news of their products and services.

Contact Droobi

If you have any questions about this Privacy Statement, our policies and practices concerning the Platform, your rights under this statement, and your dealings with the Website or the App please contact us  info@droobihealth.com

For further information please contact us by filling the form and provide the necessary details.